In the Windows task bar, click the Start menu and select the Settings> Control Panel.
- The Control Panel window opens.
- Click on Phone and Modem Options.
- Select the Modem tab and look for Motorola USB Modem.
- If it lists the modem and shows a COM port assigned to it then left click on the modem to highlight it and select properties.
- Select the Diagnostics tab and left click on Query Modem.
- The results of the query should indicate the device that is responding to the query.
- If the query worked then the phone is connected and you will want to check the settings for communication in Motorola Phone Tools.
If the Query fails please contact Motorola for proper hardware installation.
